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  Home -> Help Center
  • Shipping Methods and Rates
  • Payment Methods
  • Return Policy
  • Stock Availability
  • What other information may I be asked to provide before my order is processed?
  • Do you accept telephone order?
  • Shipping Methods and Rates


    To Canada & USA:
    Shipping MethodPrice
    Canada Post Expedited Parcel (3-7 business days)$14.99 (First Item) + $5.99 (Additional Item)
    Canada Post Xpresspost (2-3 business days)$25.99 (First Item) + $7.99 (Additional Item)
    Priority Overnight (1 business day)$39.99 (First Item) + $19.99 (Additional Item)


    Important Information:


    • Citywireless.ca does not pay for international duty and taxes.

    • Citywireless.ca is not responsible for packages held by Customs.

    • The customer is responsible for all additional shipping costs that may occur from an incorrect address or refused shipment.

    • There is no shipping services on Saturday, Sunday and National Holidays. All orders on weekend and National Holidays will be shipped on next business day.

    • If a package is returned to our facility without reason, we may contact you via the telephone or email to resolve the issue in a timely fashion.






    Payment Methods


    Besides credit card payment (VISA, MasterCard, American Express) and Paypal payment through our website directly, we also accept Money Order or Check.

    1: Money Order or Check

    You can download our order form, fill in all information and send back to address listed below. Upon receipt of payment, we reserve the right to hold the order until the funds clear your Banking institution and our system, which may take up to a month.

    Make the money order or check payable to Citywireless.ca and send it to:

    Citywireless.ca
    1 Waringstown Dr
    Scarborough, ON
    M1R 4H2
    Canada

    PLEASE NOTE:
    • Check Orders must ship Complete. Check Customers cannot have their Orders shipped Partial.

    • All Checks must have your Name, Address and Phone number on the Check.

    • International orders must be paid by International Money Orders





    Return Policy


    All returns to Citywireless.ca are subject to the following conditions:

    • All returns must be accompanied by a Return Authorization (RA) number.

    • You may request an RMA by email to customerservice@citywireless.ca

    • Clearly mark your RMA number on the envelop to avoid refusal of shipment!

    • All unauthorized returns will be refused and package will be sent back to client.

    • Your Return Shipment must be shipped within 30 days of the day you received order.

    • We do NOT pay for postage on returns.

    • Shipping Charges are not Refundable.

    • International Customers are responsible for Duty Taxes and Shipping





    Stock Availability
      Stock Availability in Citywireless.ca includes:
    • Usually ships within 48 hours (Product is in stock at our warehouse, ready for shipping in 24-48 hours)

    • Usually ships within 1 to 4 weeks. (Product is out of stock at our warehouse, and has been ordered from the appropriate vendor. Generally it will take 1 to 4 weeks to be available depending on the which vendor it is.

    • Pre-Order (All Pre-Order items will be shipped on their release date)

    • Out of Stock (Product is not available for purchase at this time. On occasion, product becomes unavailable to us from the manufacturer for various reasons. The product will be stocked when it becomes available from the vendor.)


    Please pay attention to our Availability when you add the item to your Shopping Cart.



    What other information may I be asked to provide before my order is processed?

    You may be asked to provide proof of your credit card information in the form of a payment stub. In some cases your order will not be processed until this documentation is received by us. We will contact you by phone or email if we require this supporting information.



    Do you accept telephone order?

    Yes, we can accept order by phone. Simply call us with information and we will process your order by phone.



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    All prices in Canadian dollars.